IN
THIS EDITION
ManageEngine Introduces Help Desk & IT Asset
Management Software for MSPs
We
have announced the general availability of ManageEngine ServiceDesk
plus- MSP Edition, which is a web-based help desk & IT asset
management software, allowing Managed Service Providers (MSPs) to
offer scalable and affordable help desk services to their
customers. With ServiceDesk Plus MSP you can reduce the complexity in
handling multiple accounts and squeeze out the best results you need
with a single console.
www.manageengine.com/products/service-desk-msp
Microsoft Forefront Client Security can now
be
updated using Desktop Central
With
the inclusion of anti-virus definition updates of Microsoft Forefront
Client Security, administrators can secure their network from virus and
spyware. Desktop Central can now automate patch deployment for a wide
range of applications including Microsoft OS and Applications,
Forefront Client Security, Adobe and Mozilla Firefox all from a central
point.
www.manageengine.com/products/desktop-central
Carry your ServiceDesk Plus in your pocket
Have
you ever felt the need of managing your trouble tickets on the go? Do
you want to carry your help desk with you? Yes, with the latest
ServiceDesk Plus 7.6, you can carry your Service Desk in your pocket.
ServiceDesk Plus introduces the browser based mobile client compatible
with all major mobile platforms in the market, which will allow you to
manage your tickets on the move. Also the latest release includes,
ServiceDesk Plus packs Email Parser, Complete Macintosh Support &
Data Archiving capabilities.
www.manageengine.com/products/service-desk
SupportCenter Plus Integrates Twitter;
Introduces Intelligent Response System for quicker resolution times
SupportCenter
Plus now allows Support Technicians to identify instances of customers
tweeting about your company or products on Twitter, and to manage those
tweets as Support Tickets. Read More about Twitter
Integration.
It
also includes a new feature designed to decrease the workload on
Support Representatives through "Intelligent Response System". This
feature automatically suggests helpful articles from the Knowledgebase
as customers begin typing their queries.
www.manageengine.com/products/support-center
OpUtils
IP Address Manager now supports Multiple Domains
When
managing IP Addresses from multiple Active Directory Domains,
administrators often find it difficult to distinguish computers in
different domains. Now IP Address Manager can scan multiple AD domains
to retrieve the computers belonging to that domain and display them
beside each IP Address for easy identification.
www.manageengine.com/products/oputils
MibBrowser - Free Tool from ManageEngine
ManageEngine
MibBrowser is a complete SNMP MibBrowser that provides MIB Browsing
& SNMP Operations remotely. MibBrowser allows the user to view
& operate on data available
through the SNMP agent available on the managed devices e.g. Router,
Switch. It
allows "GET", "GETNEXT", "GETBULK" and "SET" SNMP requests to a
particular variable in the MIB and has the
capability to view multiple real-time graphs of data on the managed
device that change over time.
www.manageengine.com/products/mibbrowser-free-tool
Integrated Dashboards and Business Service
Views across the Network, Servers and Applications
ManageEngine
IT360 offers a simple and cost effective way to manage critical
business services by providing business dashboards for troubleshooting,
capacity planning, SLA Management and monitoring key business metrics.
ManageEngine IT360 also extends support for ITIL service delivery
processes and best practices.
www.manageengine.com/it360
Audit Reports on Archived / Backed-up Event log
data with ADAudit Plus
With
this release (Build 4042), ADAudit Plus allows you to view audit
reports on archived / backed-up event log data. The old data that were
archived, can now be selectively restored for your custom reporting
need. Read our release
announcement for more info on this release.
www.manageengine.com/products/active-directory-audit
